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Replies to Your Comments/Suggestions E-mail your suggestion/comments to college-web@ library.ucla.edu. Spring 2004 \| Winter 2003 \| Fall 2002 \| Summer 2002 \| Winter 2002 \| Winter 2001 \| Fall 2001 \| Summer 2001 \| Spring 2001
Spring 2004

Winter 2003

Comment:	It would be nice if there were computer terminals to search ORION downstairs where the books are. Otherwise, its up-down-up-down.
Response:	I get this suggestion often. I agree. I have tried, just about every year, to accomplish this, but to no avail (it is not my decision, unfortunately). Arguments against having isolated computers usually involve difficulty in maintaining them and impossibility of regulating their use - i.e., staff can't be on the scene to make sure users are Sharing Nicely. I believe that the benefit of a quick look up station to our users outweighs these objections, and will try, yet again, to address this. Thanks for letting me know how you feel.


Comment:	Adobe Acrobat Reader 5.0 on the workstation computers would be helpful. A lot of syllabi on the web are pdf files. Keep up the good work!
Response:	I have forwarded this request to the Library Information Systems Department, will let you know what they say. And Thanks!


Comment:	Powell should open some windows. Lack of oxygen is a killer of concentration and awakeness. With all the windows closed, it can get very stuffy here. I understand there might be security issues, but there should be no reason for not opening windows on the second floor. Just let some fresh air in, a cool breeze is always nice to have, for people who are studying or not. Thanx. Someone who enjoys the library.
Response:	I know what you mean about the stuffiness (maybe it would help if students kept their shoes on, too.) We try to monitor the hot spots and have constant communication with the facilities people who boost the air conditioning when it gets sticky in here. There are two reasons why we can't open the windows. First, the central heating and air conditioning would respond to this and would work overtime to try and maintain the set temperature - this is not good in terms of fuel consumption and in terms of the folks sitting in areas where heat is pumping out to balance those proposed cool breezes on floor 2. Second, having the second floor windows open would prevent interlopers but would not stop evil doers from tossing issues of Mademoiselle, or Rolling Stone, or The New Republic, or even the Oxford English Dictionary out onto the lawn for use later…Do report it to the circulation or reference staff when you notice that the temperature is uncomfortable, and we will be sure to try to fix it as we can, within the system that we have to live with. Glad you enjoy the Library, I do too!


Comment:	Hi. I want to tell you about something nobody has probably thought of before: the annoying noises made by our library's chairs. If you could please invest some money to put some rubber pads or something to stop the "heart attacks" I get every five seconds. I suggest you listen for a minute and you will find that this is a real problem for a place that is supposed to be so quiet. Thanks!
Response:	Guess what, not only do we know about the noise but we have A Plan and, every summer, we have staff stick small felt pads to the bottoms of all the chairs in the Main Reading Room (which seems to be the noisiest spot.) (We have to gear ourselves up for this task because picking each chair up and putting it down again is no picnic.) We have to wait until summer because, as you probably noticed, most of the chairs are occupied for most of the rest of the time, and picking up an additional 150 lbs or so would make this task even more arduous. Unfortunately, these pads seem to get worn or torn off, so don't seem to be the best permanent approach. I have asked the administrative assistant in our Library to contact the chair manufacturer to see what they suggest - perhaps we can superglue something a little thicker on them? I know this is very annoying, and I don't think it is trivial - so, hold on, we are working on it.


Comment:	I'm sick of having to hold my breath through secondhand smoke. LACC posts a notice of an ordinance prohibiting smoking 20 feet from all entrances. Doesn't such an ordinance apply to UCLA? I think the time for relying on social etiquette has passed. P.S. Wonderful new release selection! I've been finding titles I haven't even heard of!
Response:	I am checking with campus environmental health and safety about whether we can enforce a rule about smoking near the entrance. Students have complained about this before, and there was, at that time, nothing the Library could do. It continues to amaze me that, with all the information that our students have grown up with about the dangers of smoking, they continue to smoke. Even I remember (and I am quite old) high school presentations with nice pink non-smoker lungs vs. gray dirty smokers' lungs (Maybe I am making this up. Maybe this was a cartoon.) I wish all of these kids would check out the Center for Disease Control's web site on smoking (http://www.cdc.gov/tobacco/) or the Johns Hopkins University site about the dangers of passive smoking to those nearby (http://commprojects.jhsph.edu/epi/gtc/1a1.htm). I will let you know what I find out from the campus environment people. Glad you like our new fiction section - I will pass this compliment along to Lise Snyder, who is the librarian responsible for selecting those titles (and many others in the Library.) We are thinking about having a section on our web site for recommended readings - perhaps you would like to contribute? Let me know!

Fall 2002

Comment:	Please do something about the noise pollution in Powell. Perhaps a stronger stand against cell phone users might help? In addition, I am fed-up with the talking and chit-chat, it is interfering with my education. Good Luck, A concerned student
Response:	The noise continues to be a problem in Powell, particularly, we are told, in the evenings and nights when there are fewer staff members around. We continue to suggest that students take the initiative and ask people around them to adhere to the cell phone policy, and to keep their voices down. Often the problems occur when the staff cannot witness them; by the time we are called to the scene, the evil doers are done. If you are not successful, report your problems to the CSO in the Library's foyer or to someone on the staff. We will be your back up, ok? It might help that there is now for the first time (to our knowledge) a UCLA policy that forbids cell phone use in, among other places, the Library. We will be posting this. Do you think it would help for us to provide "gotcha" slips (like the ones we leave to remind students NOT to leave their stuff unattended….) that you could give to your neighbors when they are "cingularly" annoying? Let me know. And keep in touch. UCLA Policy on Cell Phones and Pagers: Any disruption of a class due to the audible beeping or use of cell phones or pagers will be treated as a violation of Section 102.13 of the UCLA Student Conduct Code and will subject a student to sanctions up to and including suspension or dismissal. Cell phones and pagers must be turned off while in classes, libraries, or other quiet areas.

Comment:	What do the symbols in the Rotunda mean?
Response:	There are wonderful decorative features throughout this building, some of which are described in a brochure called "UCLA's College Library: The Powell Library Building," which is available (for free) in the Main Reading Room of the Library. Just ask at the Reference Desk. If you are referring to the arches surrounding the Rotunda, the decoration is described as being "of Scythian, Celto-Germanic origins and typical of barbarian art." Goats, peacocks, pigs, doves, rabbits and squirrels lurk among the vines. There is, in this same publication, information about the carved details throughout the building, including the Owl of Wisdom and the Gods of Light and Learning which grace our entrance. If, like many of our visitors and students (and even librarians), you have spent some moments staring up at the ceiling in the Main Reading Room, you are probably talking about the decorative marks, or colophons, representative of 40 fifteenth and sixteenth century printers - pretty relevant for a bookish place like this library! As the brochure states, "Careful observation of the ceiling will reveal many symbols of truth, wisdom, and knowledge appropriate to a library: the griffin, the caduceus, the serpent, the owl of wisdom, Aladdin's lamp, and the pine cone." If you take a careful look at the carved gargoyles around the room, you will note that some are munching on legs (of daydreaming students, maybe.) There is more information about the ceiling and the printers' marks on the College Library web site at http://www.library.ucla.edu/libraries/college/powell/pmarks/index.htm And thanks for asking!

Summer 2002

Comment:	Did you know students often take up two of those comfy chairs? They use one to sit on, and another to put their feet on. It's enough that people lie down to sleep on the couches, but two chairs?! Please do something about this comfy chair monopolization.
Response:	I can't think of a punishment that would be severe enough for this misbehavior.

Comment:	Aren't you glad that since the remodeling you're no longer asked about the "dirty" windows? Thanks for keeping up the question board, and the patience and humor of your replies. "Old School Bruin" (here since '85)
Response:	Actually, since I arrived here when College Library was temporarily camping out in that tent at the bottom of Janss steps, my predecessor was the one who dealt with the complaints about the windows prior to the remodel. I am the one who (since 1995) has handled the complaints (and the occasionally uplifting comment such as yours) about the heat, the air, the dark, the odors, the misbehaviors and general degeneration of library users, bike racks, noise...

Winter 2002

Comment:	May I park my vehicle in the lobby? And how may I keep advances by librarians at bay? Vroooom. Concerned UCLA Drag racer.
Response:	No, you may not. And, what you may have misinterpreted as an advance by a librarian is probably professional concern and interest in your research needs. You should be so lucky, I say.

Comment:	Get More Books! This Place has NOTHING.
Response:	Well, we don't have "NOTHING," here at College Library. We actually have around 180,000 volumes, and add several thousands every year. On campus, there are upwards of 6 million volumes, one of the strongest library collections in the country. Either your needs are very, very specialized, or you are reluctant to walk the few blocks to YRL, or other borrowers have already checked out the books you are interested in, or you may need some assistance in searching ORION2 and identifying resources in other UCLA Library collections. Please stop by the reference desk and someone will be happy to help you find materials.

Comment:	Why O why are there no computers in the stacks? I mean, it takes long enough to find the stacks in the first place - I keep finding myself with a glass wall between me and the books - but then if you need to look up something else you have to find your way out of the maze and go up 2 floors to get a citation! Maybe there aren't any network ports down there? Either way it's very distressing. The building sure is lovely, though, and so are your reference librarians.
Response:	I know what I am told when I request computers in the stacks (which I have done, regularly, since we returned to Powell.): it is too hard to maintain computers in isolated spaces, and they are likely to be monopolized by who knows what kind of person surfing the web for hours, and so would not be the kind of shared resources that the Main Reading Room computers are. I agree with you. I have also felt the frustration of trekking up and down stairs when a book is missing or I want to check on something else. It makes no sense. We have ports down there…Maybe by the time you graduate. Or I retire. Thanks for the suggestion. And the compliment (a very nice gesture, some days we all need nice gestures.)

Comment:	Your suggestion box is TOO HIGH. I can barely reach it! p.s. - why the bicycle racks? My knee itches. Do you know why? It's because I'm allergic to bicycle racks Please tell that to "the complaining biker." Etc. Etc.
Response:	I love it when you get playful.

Winter 2001

Subject:	Help?
Comment:	I am a student that works 50 hours a week and carries a full load at a junior college. I have come here to UCLA Library to do research in your YRL but there is no staff to help anyone there. So I am reduced to wandering around taking more time and becoming frustrated with the tools that I have to use. My suggestion would be if someone could be staffed there to help.
Response:	Sorry to hear about your frustrating experience. The hours of reference help at YRL are posted on the UCLA Library's web site. The reference hours on weekends are Saturday, 10 a.m. - 6 p.m., and Sunday, 11 a.m. -9 p.m. except for holidays. When the reference desk is not staffed, there are handouts and on-line guides on the library's web site to help you get started- try College's web site (go to www.library.ucla.edu/libraries/college/help/). Our hours of service are geared towards the needs of our primary users, UCLA and UC students and faculty, so you might find more help available when our own students are around.

Subject:	More on help?
Comment:	On holidays we are having a problem with the Reference library, because no one is there to help the visitors. Most of our visitors are from out of town and they have questions about the system and so forth. We, at the Circulation Desk, neither have the training nor the time to help them the way they deserve to be helped. If that part of the Library (Reference) is open to the public then there should be someone to help. I have been working at this Library for eight months now and worked on holidays; every time I have to be apologetic and be yelled at. Neither I nor any of my co-workers deserve that kind of treatment specially on a holiday. Please take note of this.
Response:	I understand that in the absence of the reference staff, the circulation workers bear the brunt of the questions and problems of users, who are frustrated and confused (and sometimes unpleasant.) The Library has limited resources, though, and we simply cannot support all of the needs of community and visitors at all times of the year. We put our money where our own students are, and try to give them what they need in terms of resources and support, which means staffing the reference area with two, sometimes three people during the times of the day and year when our own students need us. And not staffing it when our own students are likely to be away. I do have some suggestions though: we can provide new student workers with more training, not on how to do reference work but on what printed handouts and online guides are available to help users and where they are to be found. While there are some days when there simply are no reference librarians in any of the libraries, on most days there is someone, somewhere who can help. We can show you where to find the hours of reference help at each library, so you can direct users elsewhere if we are not staffed here. I hope this helps.

Subject:	Dozing in the Dark
Comment:	The upstairs of Powell (reference area) needs more lighting. Not every table has individual lights and at night we have problems reading but no problems falling asleep. Please can you put those desk lights at every table?
Response:	You are right, it is dark. When we moved back into Powell, we tried to place desks where electricity was available to light them. This isn't possible all over the building, unfortunately. We did add some lights last year where there was power (those are the taller ones with the parchment shades); we can look into the remaining tables to see whether they have power nearby and, if so, we will see if we can fund this. Just an interesting historical note: one of the first student demonstrations on this campus, back in the '30's, was to protest the poor lighting in Powell. Students came in with candles and sat studying by their light (don't try this.)

Subject:	Hours
Comment:	The reference area needs to stay open longer. It closes at 11, when for many people that's the start of their study. Then everyone rushes to the reading room and it becomes packed and hot. Please let the reference area be open longer.
Response:	Sounds like you need space rather than the resources of the Reference area, right? This is a large, complex, and expensive operation to run round the clock, so we have limited our late, late night service to having Night Powell available. I don't think we can justify keeping the rest of the building open as a study hall, though I recognize that there is a need for study space - it just doesn't need to be in such high cost real estate. Sorry.

Subject:	Spitting (yes, Spitting.)
Comment:	This is a new and worsening problem. You should do something to stop all of the spitting (yes, that stuff, real spitting) that goes on out on the steps in front of the library entrance, where so many people smoke. It's gotten worse the last week or so, and I now often have to walk abruptly around pools of spit before I step in them. Put up a sign out there- "no spitting" and have CSOs cite spitters.
Response:	I have often wondered what that was, out there on the steps, and am happy (kind of) to have an eyewitness report. Yuck, I say, I agree with you. This is really disgusting. As is the smoking. There are, unfortunately, no rules about this behavior outside the building, and we cannot even enforce suggestions that people move their cigarettes (much less their phlegm) farther away from the doors. However, I have to recall what I once wrote to another student who wanted to know why, if putting shoes on the furniture was against the rules, we didn't have a sign up that says so. Civilized people have expectations for polite behavior that simply do not require, or should not, a sign: examples given then included not writing on walls, and always flushing in the rest rooms. I don't believe that a sign saying, "Flush" would affect the behavior of those who don't, and I don't believe a sign saying, "Don't spit" would change those guys either. Signs don't help (have you seen our "Cell Phone Free Zone" signs and have you heard the results?) Peer pressure may, so I would encourage you, when you catch someone in the act (of defacing property, intruding on others' need for quiet, demonstrating poor hygienic behavior, using the sofa for a foot rest, or hocking a loogey) you will muster your courage, avert your eyes, curb your nausea, and speak up. We will, too.

Subject:	More on the Dark Side of Powell Library
Comment:	Re: Scheduling of four bathroom cleaning. What happened: Three out of four bathrooms were closed for cleaning AT THE SAME TIME. (Is anyone in Facilities Mgt. a menstruous woman? Huh?) What should have happened: When we went to the restroom and it was closed, we only had to go to one more floor to find an open bathroom, not four floors to find the only one open. They should be cleaned consecutively. This is a scheduling problem. The custodians should NOT be allowed much less ordered to clean or refill at the same time all the restroom on all the floors. Unless you want blood in the aisles at Powell Library. (If this note is hard to understand, please take it to Anderson School professors.)
Response:	Well, this IS indeed a problem. We have communicated this to Facilities, though not in the precise terms that you used (those Anderson faculty would probably have something to say about the preference for civility over vehemence in communicating with staff members….) I imagine it is more convenient for the cleaning staff to mop the rest rooms and move on, rather than wait around for one floor to dry before finishing one rest room and then moving on. (It IS your money that is paying for all this stuff, you know. How would you feel to see people lolling about waiting for floors to dry, I wonder?) I like the idea of them being efficient though in this instance is it at the expense of customer service (ask those Anderson folks about this dilemma.) Let me know if this happens again.

Subject:	Bookholders
Comment:	This is a library can you put bookholders in the ladies restrooms?
Response:	The ground floor restroom has a long bookshelf directly opposite the stalls. The 2nd floor restroom has a table for people to put their books on. I am not sure what is going on in the first floor, but will check and, if there is nothing, will have a table put there. Will that do it? (What about you men, anyway? No books? Or don't you care if you put them on the wet floors?)

Subject:	Resources and Reserves
Comment:	There should be more than one computer dedicated to looking for books on reserves. There should be at least three near the check-out desk. Thanks.
Response:	You are right. But like a restaurant, we have to plan for somewhere in between our busiest and our quietest time, so while there are times of the day when there are a couple people waiting a little longer, there are many times of the day when the reserves computer is unused. You can always come to the Main Reading Room and use a 5 minute computer - the waits there are rarely more than two or three minutes even when there is a line.

Fall 2001

Subject:	Noisy Reading Room
Comment:	It is way too noisy in the Main Reading Room! I feel like I am at a party since everyone is using a cell phone, having loud conversations, in enormously sized groups. There is way too much socializing and it is very distracting. I never see any CSOs enforcing the quiet rules. Will this be resolved? Can it be resolved? (Monday, 10/22/01, 7 p.m.)
Response:	It is noisy in the Main Reading Room. It sounds like Grand Central Station. There are a lot of talkers, exuberant greeters, cell phoners, sneezers, and people occasionally dropping the OED on the hard linoleum floors. Even the clicking of keyboards and the scraping of chairs have been mentioned by others as annoying and distracting. AND the size of the room, the absence of any soft stuff to muffle noise, and the height of the ceiling all make it worse. Because it is the reference room for the library, the Main Reading Room can never really be a very silent place; there is activity related to consulting with librarians and using reference materials that will always be a little disruptive. I would probably suggest that if you are looking for a quieter spot, the lower level stack areas are more promising. As for what we can do: we seem unable to stop students from using their cell phones in the Library, despite signs and direct intervention. As I have said before, if we (library staff members) are within earshot of the ringing/chiming/beeping, we try to identify the culprits and ask them to stop. (I even asked a student using one of the library's computers to turn off her phone - she was wearing headphones that prevented her from hearing her own cell ...) We would like students sitting nearby to also intervene, as they are closer to the source and can get to it before the third chorus sounds. If you hear people using cell phones, you can also notify the librarian at the desk or the CSO in the foyer and ask one of them to intervene. This is not as efficient as stepping in yourself immediately, but it seems students who are not at all shy about complaining to staff are somehow reticent about confronting their peers. We are happy that Powell is a popular place in which undergraduates choose to congregate, though even though they don't necessarily come here for the reasons we would prefer. If your neighboring students are getting rowdy or noisy, again, please ask the librarian or CSO to step in. I will remind all staff members about this issue, and urge them to be alert to these situations and intervene when they occur. Let me know if it makes a difference, ok? And I appreciate your comments.

Summer 2001

Subject:	Desperately Seeking Stack Signage
Comment:	There needs to be better signage for stack call numbers at the elevator, in the stair wells, in the elevator.
Response:	You are right. We put up signs but they don't always stay put; we try to put them in the right places, but in a building as complicated as this one, it is hard to predict where all of the right places are. I will send your comment to the person in charge of signs here, and ask her to figure out something more visible, more plentiful, and more permanent.

Subject:	Cell Phones, Again
Comment:	There is a sign in the Powell stating that the Powell Library is a "cell-phone free zone" and that all students must turn their cell phones off or place them on silent mode before entering the library. Yet, I hear at least eight cell phones going off every 1 and 1/2 hours. This disturbs my studying and the study time of other students. If you are going to set rules regarding cell phones I strongly suggest you somehow enforce those rules so that I and other students may enjoy a noise-free distraction-free study area
Response:	We agree. Multiply the eight per hour and a half by the eight hour day and you will understand that "we hear you, we hear you." Our problem is that when we are in the same room and hear the phone ring (buzz, hum, jingle, chirp….) it often takes us a few minutes to extricate ourselves from whatever we are doing. By the time we get to the right area, the perp and his phone have often departed or rung off, and we feel it is even more disruptive to studying students to initiate a full-scale interrogation after the fact. Staff members are only in one room, for the most part, while phones ring all over the place. It would help enormously to solve this problem if students would either ask the phoners to stop or come and get the CSO or a staff member or ask us to intervene. We will!

Spring 2001

Comment:	You need to make a BIG investment into computer books. Update, in URL or College stacks. Everything, even in the SEL, is decades old and often not relevant.
Response:	Our librarian in charge of computer books put in a large book order last week. They should be out on the shelves and in the catalog very shortly. If you have specific areas of interest, let me know and we will make sure to address them.

Comment:	You should have people turn in their search logs or let you know about missed cross references, because compared to the old card catalogues, ORION sucks.
Response:	When you encounter ORION2 problems, please be sure to speak to someone at the Reference Desk in the Main Reading Room. It does help for us to know what your specific search problems are, for several reasons. Sometimes there is something we can help with or an alternative way to search; if not, we need to report on what is happening with users and the system. We are all trying to make this potentially very powerful system work more effectively for our users, so please do let us know. I am forwarding your note to the ORION2 administrators, because I think your frustration should be aired. Thanks for writing.

Comment:	I suggest moving the Reading Room Campus Phone (next to laptop checkout) to the main lobby of the library. Having it so close to the entrance is extremely convenient, however its use is its current location inconveniences everyone in the NW section - as silence is greatly appreciated by everyone there and even the faintest of whispers are magnified by the rather remarkable echo. Thank you for your consideration.
Response:	Good suggestion. I will check with campus telecommunications and see what it would take to do that. Thank you.

Comment:	It is tooo quiet in the library! I understand that is has to be quiet but you should have a special area for talking and cell phones. You should also have an area with cool music playing so that people won't get so bored. Thank you!
Response:	I know what you mean about the silence. Every sneeze, every scratch, even the turning of pages becomes magnified when there is no background noise to mask it. You may have noticed how crowded we have been here, these past two weeks. Space is at a premium and it is hard to think of one area that could be isolated as a place for more noise. How about using one of the group study rooms? Those are intended for talking (and studying) people. Even a little noise is barely tolerated by your fellow students these days; you should read the anti cell phone comments that I get. We are trying very hard to eliminate the cell phone noise, both the annoyingly repetitive musical ringing and the jarringly loud responses. If you can't live unconnected, even for an hour or so, put your phone on "vibrate" and return the call outside, ok? Cool music is a matter of taste. We do offer those terrific concerts on occasion, timed not to coincide with peak study weeks. Some students enjoy them, others find them distracting, so we need to be judicious in trying out this kind of thing. You can use your discman or walkman or MP3 player with headphones to provide your own music, as long as it is played softly so your neighbors cannot hear. One student told me that he uses a CLICC laptop with headphones so he can listen while he works. What could be better - a beautiful place, a hot cup of mud in a (library approved) spill proof plastic container, your biology textbook, and Smashing Pumpkins? Try not to be bored. You will look back longingly from some future position of even greater stress and frustration and perhaps true boredom. . . Thanks for writing!

Comment:	Everytime I come in here to complain about one thing, I'm bombarded with the Injustices of Powell. First off, I understand you don't want bicycles parked on the railings because of handicap access rules but how about putting a bike rack outside? Last quarter you told me that the racks were aesthetically unappealing so you don't want them in front of Powell. But if you want to see unappealing, step outside and take a whiff of the pleasant air filled with cigarette smoke and cell-phone chatter. Now these packs of wolves (er…people) are unappealing. How about putting up a sign to keep people from smoking in front of the building so that the draft into Powell doesn't carry in their smoke. Some of these people have the audacity to stand in the doorway. Help! My lungs are already overburdened by the LA smog. Second…are you guys serious about the "official UCLA Library Mug" offer? If so, since when is my mug not good enough? That's discrimination. I can get the same mug without the logo for 1/4 of the price. Yours, the Forever Complaining Biker.
Response:	Enough about the bike rack. There is a lovely bike rack on the east side of the Powell Library Building. It is only fifty yards from the front doors. You are healthy enough to bike, so the walk shouldn't kill you. Aesthetic considerations are not completely frivolous, you know. So give it up, ok? We hate the smoke, too. We don't understand why your generation of students continues to ignore the warnings that have bombarded you since grade school about the hazards of smoking (and a number of other dangerous and unhealthy behaviors.) I guess that young people feel invulnerable. We find that signs don't help us enforce any of our rules or policies. They only give us something to point to when we send humans to enforce them. And we just don't have enough humans on the staff to police the outdoors as well as the indoors. However, I will see whether the CSOs can begin herding smokers down the steps and away from the front doors, when possible. As far as the UCLA Library spillproof mugs: it has not been easy to break the age-old "no beverage" tradition of libraries. We are all concerned about damage to library materials and furnishings; the difficulty of keeping the buildings clean and pest-free (insect pests, that is) is compounded by food and drink. The official mugs have been thoroughly tested and are as spill proof as they can be. We don't know about the mug you got from the 99 Cent Store, or the freebie from the local Jiffy Lube. So, why not just enjoy this relaxation of the rules for what it is: a recognition that the Library wants you to be comfortable (and awake) while you study here?

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